Banking front-line personnel assessment by fuzzy logic approaches

The article is dedicated to the qualitative assessment of banking personnel and interpretation results with a developed fuzzy logic expert system. authors proposed evaluate human resources based on Company Loyalty, Customer Service Quality Intra-Corporate Communication which are linguistic terms for be assessed. To interpret received staff assessment, system was enables Business Efficiency Personnel estimated. tested at front-line office regional bank. Regression correlation analysis revealed high correlations between quantitative employees. practical relevance research conditioned by growing need assess credit managers during trial period or introduction new products, while indicators absent. methods used comprise survey, ranking factors factor analysis.